I don't think they have actually lost the money, It's there in an account somewhere. It's the store's bookkeeping that is out of whack. This is a problem for their IT dept and the BB accountants.
Yeah. I meant that they've got the money but they've lost track of it in their books. It is their fault that they've screwed up.
As others have said, they're lucky that you even bothered to show up again to check their details. Most people would just ignore them. I don't see how they can send people around to get more money or retrieve the goods tho. Sounds a bit shadey that part.
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