I mentioned Chrome Remote Desktop in a recent thread. I used it to fix my mom's computer this morning. She just had to launch chrome and read a 12-digit number to me.

TeamViewer also works, but once you disconnect it will throw an ad up on your father-in-law's machine and then another dialog box telling you TeamViewer (free) is for non-commercial use only. It's a pain in the ass that way.
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-Rob Riccardelli
80GB 16MB MK2 090000736