Unfortunately, his suggestion addresses a different problem. That driver he's pointing to is the one that re-enables the device to work in iTunes. At one point I tried uninstalling just that device in device manager, and was annoyed when I couldn't get it to reinstall. Even after reinstalling iTunes, it didn't work, so I had to go through the steps that Heath outlines. But that just got me back to where I started.

And that's one of the challenges of this thing. Researching a solution has been nearly impossible because everyone is miscommunicating about what their problem is and what they want to fix. You guys get it, but most of the other forums I've come across don't, and it's frustrating as hell! Argh.

Does Dropbox do its photo upload on the iPhone the same way it does on Android? It seems like that's the only way I'm going to get this person's photos/videos onto their computer...