Hi everybody. This is outside my experience so I'm coming to you brilliant folks. A family friend came to me with a problem that's been plaguing them for a while now. They have regular internet outages, and apparently their logs show repeated inbound traffic requests over short periods of time. I've looked at the logs but I honestly don't understand what I'm looking at. I also don't quite see anything extreme. The homeowners have received new routers from Verizon FiOS, have made sure they've received a new IP, but the problem keeps happening.

The husband apparently took his laptop to China so they're thinking it could be that. I have no idea. They also have a Savant AV and automation system in the house, but their support people say it's not their equipment.

Any advice on how to figure out what's happening? I could share the logs from the FiOS router that they sent me, but I'd prefer to private message.