I did post a few days ago stating that ALL enquiries relating to the eStore should go to SONICblue (and I included the appropriate contact details).

I am aware that the customer support center has a serious staffing problem right now, though, and that service levels are way below target. The people there are extremely dedicated and of a very similar mindset to empeg, but they are working in difficult conditions. It can take a long time to get through to them at the moment.

I hope they'll get that fixed soon.

Rob