The support contact information is up at riohome.com, is in the user guide, is printed on the player (at least on empeg models), and is in the FAQ here and at riocar.org.

[email protected] or [email protected] - they're the same.

We did get a batch of dodgy hard drive cables (it's a shame we already stopped using the supplier, otherwise we would stop using them!) and support will be happy to send a replacement to you.

Rob