Nester -- you managed to actually get someone on the phone? Every time I've called lately (to change my 20GB to 10GB) I've either been told the queue is full, or the wait would be 15-20 minutes...

Does their call center usually suck, or is it just because of the season?
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- - - MK2 #141 12GB Queue #5723 (SOLD) MK2a 30GB + grn + tuner + blk empeg case