In reply to:

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but how do I REALLY know if my order went through for the 10GB riocar on the 27th

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If you have online access to your credit card account information, check there at the end of each day to see if it has been charged. If so, then it should be shipping. Or, call customer service and ask if SB or RIO or EMPEG (not sure what name they would use for billing) posted any charges to your account.