this actually looks fine to me.

Is any information going by on the VFD screen? If it does, then is simply blank ... the unit ships with info turned off. ... try hitting the downward facing triangle button, and scrolling to the info menu.

If the buttons feel strange ... pull the hex screws off the front and carefully remove the fascia ... see if anything is smashed. Then put the buttons back on the empeg, and reattach the fascia carefully. Don't screw the screws in all the way, so that the buttons will have some play with the fascia. My old one shipped with the fascia on pretty tight and the buttons wouldn't come unpressed due to friction with the tight fascia.

g