Hi heather,

The directions to use hyperterminal are here: http://www.riocar.org/modules.php?op=modload&name=FAQ&file=index&myfaq=yes&id_cat=7#82

Once you get hyper terminal set up and running, unplug the player and plug it back in. Then you will see a bunch of stuff go by on the screen. The last several lines at the bottom are what matters. Cut and paste the text in hyperterminal into a email. Describe your problem, then send the email to [email protected].

Good luck!