If the fault is a dead display (standby light continuously pulsing) then this is well known and has nothing to do with fragility. One of the chips in the Mark 1 display PSU suffers a fault in a small (but significant) percentage of cases, whereby it causes a current drain outside of the published specification.

We have no way of detecting which specific units are going to go wrong, so we changed the design for the Mark 2. Anyone affected by this can get a display board swap and statistically you would have to be very unlucky to get it happen to you again. One or two clients have been that unlucky, but usually the new board solves the problem.

Sorry for the inconvenience, but you shouldn't be without your player for too long (we have next day shipping to many global destinations, and the repair/testing takes a day).

Rob