First, my unit is a 2 drive unit, so the workaround is not possible.

Second, I don't really care what the excuses are, they should have cables ready for their customers. I work in the IT services field and I know that excuses are just that, excuses, and the bottom line is to be ready to meet your customer's needs. What's really bad about the whole thing is as I said before, it's not like this is a surprise problem. Now they have failed their customers TWICE. I feel bad for David, I truely do, it's a sucky situation to be in, but that is completely seperate from being pleased as a customer. So now for possibly 2 weeks my unit is an expensive piece of metal collecting dust.