David will get it taken care of trust me, he might not always answer every email but he gets the important ones. I had to send both my tuner and head unit back, they paid shipping both ways and fixed everything! I checked the tracking numbers... they shipped one day in the UK and the next day I had it in my hand in Northern Virginia (I was very impressed). I know it's hard being without your empeg, but your in good hands, I'm surprised to hear what happened to you but I guess even the best of them make mistakes.