i am dying over here. i have xp (my biggest problem) and i am trying to connect to my player to correct a corrupt database.

i downloaded the logoedit14 to try to connect via my com port. i am using the 'null modem' serial cable that came with my player. logoedit tells me that the port cannot be opened. i have tried setting it to all com ports in logoedit (COM1, COM2, etc)

i then downloaded Hyperterminal Private Edition and when I try to connect it says "selected port is already being used by another telephony device". it only gives me the option of COM1 or TCP/IP in hyperterminal. this is not listed as compatible with XP. it also did not come bundled with it under accessories -> communications

has anyone else had this problem or know how i can solve it?

i spent a half an hour with Dell troubleshooting the physical port and there is no problem there. it is listed as "working properly" in the device manager and "no conflicts"!

kill me..