So, did your receivers every turn up ?

Just had another email from insight, apparently dispatch date is now 13/12. Only two months late then....

The latest date I have heard is 15/12, but that is the fifth date they have given, so I don't expect it to actually turn up then...

There is no real difference between UK/US spec, except for the bundled power cables. The one on my desk at home, which I bought in the US has a CE mark on it, and they've all got auto-ranging power supplies.

There might be a difference in whether the HPNA card is included or something.


Roger - not necessarily speaking for empeg

Just received this email from Insight:

"RIO RECEIVER/HOME DIGITAL AUDIO RECEIVER -MP3+WMA PLAYER"
The ETA for this product has now changed to 03/01/02

This is beyond a joke....

If I could source one from elsewhere at a reasonable price I would...

Any thoughts?

I friend and I have now managed to source a couple direct from SonicBlue in the US, we are using another friend to ship them over to the UK. It seems this is the only way to buy them outside of the US.

Worryingly, our friend in the US didn't open the box before shipping it to us. What do you think the chances are that it really was two Rio Receivers and not some other random Rio product ?

Beyond a joke is an understatement. I know this isn't down to the empeg guys directly, but this is a stark contrast to the customer service/support that I've received for my empeg unit.
I'm contemplating canceling my order in the hope that theres something better in the pipeline that Diamond may actually want to sell to their customers.

Taking the piss is more appropriate.

I'll wager Insight know this product might be canned but keep pushing the date out to stop customers cancelling orders.

My patience is wearing very thin.

Is there any way to order the Dell unit?

Dell stopped selling the Receiver a while ago, they are now just giving their remaining stock away with certain systems. That was only ever in the US though anyway, Dell UK have never (to my knowledge) sold them.

I hate to worry you, but DigitalRiver (who run the eStore for SB) are ruddy awful at sending anything, let alone the correct stuff. Just look at the posts on the empeg board for a sample.

Here's hoping that you got the right stuff!

You might even get some free stuff!

Paul

--
2xEmpeg.
1xRioReceiver.

Nope. In actual fact after it was pointed out that Insight could supply them for £150 I cancelled the order with PCupgrader and ordered them fromm insight. Insight are still very kindly sending me weekly updates on the their revised expected delivery dates. It's now been weeks, no sorry, months. I'm sure it took Hugo et al less time to develop than this. I fail to understand how companies like this stay in business.

So, has anyone here managed to buy (and have delivered) a Rio Receiver from a UK supplier, ever ?

I was surprised that certain companies are offering the Receiver in the UK - I had no idea it had been launched here. I'm not aware that any support infrastructure was in place.

Perhaps I'll ask the UK marketing manager for his perspective on this.

Rob

I use mmjb (music match juke box) for ripping and it works fine! (www.musicmatch.com)
The shaerware version rips at the same speed as the registered one, just writes slower (I think!)

What's the url of the UK e-store?

You can't buy the Rio Receiver via the UK e-store at the moment.

In fact the SonicBlue UK e-store appears to have disappeared completely. There used to be a Union Flag on the http://store.sonicblue.com/ site that took you to the UK store (which only sold the personal portable Rio devices). Now that link to the UK site has gone away.

For a moment I thought that it meant that sanity had visited the SonicBlue sales arm and that the US store was now international. But no such luck, the US store still only ships to Canada and the US.

So, where did the UK e-store go ? Presumably it means one of three things:

• someone has cocked up and removed the link to the UK site without meaning to
  
• SonicBlue have given up on selling to the UK
  
• the US e-store is preparing to go international

Let's hope for the latter!

Maybe they've decided to go for UK based distribution however... www.upgrade-distribution.co.uk/sonicblue/

anything but that please don't have the us store go international i would far rather buy it from empeg

New shipping date from Insight is 9/1/02.

How frustrating is this...

Perhaps I should email Watchdog?

They just quoted me the 11th.
If you contact Nick at Rio apparently he can send them out to you, but cost £25 more than Insight. I'm trying to buy 4, so thats an extra £100.

They quoted me 11/11/11, whatever that means...

You'll never guess...

9/11/01 has changed to the 15/01/01.

Anybody have a contact of Rio in the UK that I can email and ask the obvious questions?

Am I missing something ?? is the Receiver EOL ???
Just had a chat with Insight, and they say that they're suppliers C2000 & Gem both say the Receiver has been EOL'd. Can somebody please confirm this ??

Thanks
Dobbs