I installed service pack two on my computer and now Im getting a "Player no longer seems to be connected" message whenever I try and use the ethernet connection on my Empeg. Any ideas how to fix this? Please email me at [email protected] with any ideas. If you know how to solve this please put specific instructions as Im not very proficient with changing settings. I tried disabling the firewall and it still doesnt work.

This is the first time I've heard of SP2 specifically causing problems other than the known issue of the firewall. The first thing I would have suggested is that the firewall was the problem, but you said you disabled it.

So first, triple-check that the firewall really did get disabled.

Next, double check the player's IP address from its front panel.

Then see if you can PING that address from a DOS prompt.

Double check your PC's IP address and make sure it's on the same subnet as the empeg player.

Finally, go through every troubleshooting step listed here.

Then come back here and let us know how you fared, and we'll see what we can do from there.

OK Ive disabled the firewall before going through every step on the trouble shoot and I still get the same message. I am able to ping the address from the DOS prompt. The players IP is set to 10.1.1.2 and my computer is set to 10.1.1.1 with both subnets on 255.255.255.0. Im at a loss here and I definitely dont want to be forced into using the serial cable all the time.

What's between the computer and the empeg (hubs, switches, routers...)? Some switches can be impossible to get to work without putting a simple hub between it and the empeg...
Did you try a crossover ethernet cable directly between empeg and computer - cutting out any other gear?

Might want to switch cables too...

There is nothing between the computer and the empeg. Im using a crossover cable directly into the ethernet port.

Cable is new.

Emplode software is both the final versions of 2.00. It recognizes the player and the icon comes up as empeg on 10.1.1.2 but when I click ok the "Player not connected" message comes up. Nothing else is on the network using those addresses. I have one ethernet for my DSL connection and another one for just my empeg.

Pretty hard for there to be other computers on the network when "using a crossover cable directly into the ethernet port."

I think I remember Peter mentioning that Windows has a problem broadcasting across multiple NIC's, that it seems to randomly choose which one to transmit across (I could be mangling his words here, but I thought I remember him posting this on riovolution recently). Have you tried jEmplode at all? I try to be pretty aggressive about broadcasting on each interface explicitly just in case ...

Cable is new.


This might be the root of your problem.

Ethernet cables (like serial cables) come in two flavors -- "regular" and "crossover" Below is an excerpt from a website that a google search for 'ethernet crossover cable' returned:

Ethernet crossover cables are most often used in home networks when connecting two ethernet computers without a hub. An Ethernet crossover cable has it's send and receive wires crossed. When using a hub or switch, this is automatically done for you.

Unfortunately some devices like cable and dsl modems have their actual ethernet plugs reversed. This is to allow people to hook up a cable modem to a computer without a special crossover cable. When adding a hub into the mix, the issue can get confusing.


Are you sure your new cable is the right cable?

tanstaafl.

He got a good ping from DOS, so the cable should be good and the correct one. I think like was mentioned above, the problem is multiple NICs...

JeffreyB

Question: you mention your computer is set to 10.1.1.1 above with the player at 10.1.1.2 (I may have that reversed). But if you have two NICs, what IP is each NIC set for? It might be that you are running 10.1.1.1 on each NIC, and your system is confused and the ping is going out the wrong physical interface. I know you received a response from your ping, but could that response have been something else on your other NIC card (NAT router)? Just checking.

I just tried reversing the IP addresses and that didnt work either. What is a NIC? A network interface card? If thats right the one I use for my DSL connection gets the IP automatically. All I know is Im frustrated as hell because everything was fine until I installed service pack 2.

I dont know how to check the DHCP server address. Under the windows firewall there are advanced settings. Should anything be changed or added?

This will help a lot.

Get a command prompt and type:

ipconfig /all

and show us the output.

Ok this is what I got

Windows IP configuration

host name.....keith-nz77ttas5
primary dns suffix:
node type:unknown
ip routing enabled:no
wins proxy enabled:no

ethernet adapter earthlink

connection specific dns suffix:
description:intel pro/100 ve network connection
physical address:00-e0-18-38-60-d6
dhcp enabled:yes
autoconfiguration enabled:yes
ip address:192.168.0.2
subnet mask:255.255.255.0
default gateway:192.168.0.1
dhcp server:192.168.0.1
dns servers:207.69.188.186
207.69.188.185

Ethernet adapter Empeg

connection specific dns suffix:
description:netgear fa311 fast ethernet adapter
physical address:00-02-e3-17-4b-97
dhcp enabled:no
ip address:10.1.1.1
subnet mask:255.255.255.0
default gateway:

thats everything its listed. could it be the subnet masks being the same? i think i tried differnt ones but still had the same problem.

Is there a reason you're using a second NIC, and you're not just plugging the empeg into the hub with the DSL connection?

That's the first thing you should do, set the empeg to DHCP and just put it into the same hub with the DSL connection. This is the basic configuration described here.

Is a hub the same thing as a router?

No, but if you're using a broadband router, its probably acting as a hub/switch too. Just plug it into an open port on that with a straight through cable and set it up to use DHCP.

With the side note that you've got to configure the empeg's network settings via a serial cable or a USB cable...

Regarding how to plug things in, that link I gave above has pictures and descriptions of the equipment. A router and a hub are not the same thing, but sometimes routers have hubs built in to them. In other words, if there are several ethernet jacks on the back of your router instead of just 2, then it's also a hub and you can plug your empeg right in.

Tony, I know this might be for advanced users... but can't you edit config.ini and change the IP and DHCP setting while connected via ethernet?

Well, he can't even connect via ethernet, that's the problem he's trying to solve.

I know, I admit to being off topic. I guess he didn't need to be told to use the serial or USB cable.

Well, you could, but as soon as you changed the interface settings on the player, you would lose your existing telnet session. Your command string would have to be exact for you to start a new session on the other network settings.

? I meant change the setting in the config.ini file via emplode. They wouldn't take effect until a sync at which point you wouldn't be able to reconnect to the player without changing your connection options. Maybe I'm wrong?

Oh... Nevermind. I was changing the IP on the fly. Yes, you can change config.ini very easily and have it take hold on the next boot.