Are there any plans to ever allow customers to install their own hard drives without voiding the warranty?
It would seem logical that the RIO\Empeg is nothing more than a compact PC. and as a PC, it would seem that we should be allowed to install additional harddisk space without fear of voiding the warranty.

Will RIO continue to work with the customer based on non related HD upgrade failures? EX: If say the display goes out and the user had upgraded harddisk space some time in the past, would RIO work with us knowing that the failure was not caused by the upgrade?

With the current MK1\2 that I understand that a bungling user could damage the unit (however, PCs have the same issue - but DELL, Compaq etc only void warrantys if neglect is found - torn cable Etc.). So I guess this question would be more for future models that would lend themselves to a more user friendly HD upgrade process.
Empeg\RIO could specify which models are compatable and are supported.

The recent thread "new 48gb IBM HDs" got me thinking.

12Gb MKII 080000516 Blue