I've searched through the forum and the FAQ and cannot seem to find mention of my problem I am having. When I load up Hyperterminal in XP I get the following message: "Windows has reported a TAPI error (80000048). Use the Phone and Modem options icon in the control panel to ensure that a modem is installed properly." And when I try to go into the phone and modem settings in my control panel, I get this message: "Phone and modem options cannot be started. You may have a problem using telephony service." I can still get into Hyperterminal and set up a profile on either my COM1 or COM2 ports, but I can't seem to connect to the Rio. And using Jemplode to connect via serial isn't working either. Anyone have a suggestion for this situation?