NO I have not yet contacted support. So I shouldn't bother posting here to see if anyone else has had a similar problem and fixed it easily until AFTER I've bothered the support guys? I didn't realize that the FAQ is so all-encompassingly complete that if it's NOT in there, it doesn't happen.

I realize that this is an UNOFFICIAL support resource, but that's one of the (so I though) nice things about the Empeg community is that there are a lot of smart people out here who have had a lot of similar experiences and maybe I can avoid bugging the support people with problems that might be fixed easily.

Message received loud and clear: next time I have a problem, don't post to the message boards; go right from the FAQ to the phone.