Well, in all likelyhood your hard drive is dead or dieing, or your drive cable is bad. In either eventuality, you need to open up your player or send it in -- both things you can't do until you contact support... So, in this case there isn't any help the BBS can give you other than to contact support.

To keep Tony happy, if you're asking a question that has a reference in the FAQ, you need to cite the FAQ and ask for clarification.

Matthew