Hello:

I just received my brand new MK2a unit. I installed the included Emplode V1.02 software on my PC under W2K. When I run the Emplode software, it initally presents the Select Player dialog and I selected just the serial port option. I have plugged the provided serial cable into my PC and powered up the Empeg unit with the AC adapter, but the select player dialog never shows any player. As a second effort, I then plugged in the USB cable and W2K went through the New Hardware Found riocar-empeg routine sucessfully. When that was finished, I went back into Emplode, and this time selected the USB option. Still, it sees no player.

As a third effort, I went to a second PC with a known good serial port and a known good USB port and repeated the same exercise. Once again, I cannot see any player from Emplode!!!

As I have no experience with this player, I don't know how it is supposed to power up. Currently, when I apply power, it shows the RIO logo which freezes at that point. None of the front panel controls or the buttons on the remote have any effect. Is that normal?

Any help/suggestions would be greatly appreciated.

Jim