I did, several times. Unfortunately by the time I get to second level tech's I'm exhausted.

You're right about the fact that I should never get a different address but.... The router shouldn't reboot on it's own either.

There's too many hands on the Earthlink side. First level, second level, Verizon (whose lines Earthlink leases in my area), the morons at the local C.O. Long story short I've been down this road before. If I can I'd like to change the things I have control over.