Okok, my insurance has proven to be foll-proof, according to this new definition - so they've agreed to action my claim. Huzzah!

The bad part is that they've outsourced replacing it with an electronics company... this ought to be fun. Apparently they will try and replace the mp3 player with one of "similar spec".

Nice try!

I'll letcha all know how this goes, thanks for all your help.