My old boss (the one who informed me about this whole thing to begin with) says he argued and bitched on the phone with Dell for about an hour, and they agreed to sell him the Archos Jukebox Multimedia Video AV 120 for the same price. He works in customer support, so he knows how to demand answers and information, be annoying, and polite all at the same time.

When I asked him how he stumbled upon the cheap Karma in the first place - he says he happened to be shopping for mp3 players at the time of the price mixup.