Having taken over technical support for 300 local people with PCs, I really want to move away from a paper-based technical support systerm which gets clutttered, sheets get lost etc.

Ideally I'd like a page on a website which would be password protected to allow only staff members to fill in calls on an online technical report sheet. When submitted, each call is assigned a number and the sheet gets forwarded to my email address.

Once I have the calls in my inbox I can allocate them to the technicians.

I know the online forms can work, but I've yet to see one that is user friendly. I'd like them to be sent to me as a word document rather than just text fields which I'd have to re-input into a technical form in Word anyway. Kind of defeats the purpose.

Once the technician has attended the call, I'd then need someway for him/her to sign it off - again maybe the website could be used?

Maybe theres some way to make use of my Access Database of users?

I don't know - I only had this idea 5 minutes ago as I'm fed up with all the paper! What do you think? Any ideas? Don't get too technical on me! I can't do SQL or anything