The fun thing's going to be finding the receipt. It's around somewhere but in the intervening time the area where I keep financial crap was disturbed when I had to cut holes in the floor to free a hamster who'd managed to find a way into the floor that couldn't be used to get back out.

"We will advise the customer that proof of purchase must be faxed for the RMA to be valid and that he will receive a reply email after we receive his proof of purchase. Recently, we streamlined the proof of purchase requirement for newer product but still require it for the older and legacy products. Those same older and legacy products still require proof
of purchase, however, we will want the Rio Agent making the defective determination to:Please be sure the customer is including his case number, name, phone number and email address when submitting the POP. Collect all necessary shipment and contact information.."