Basically I assume they gave you an RMA number. What you have to do is fax them your receipt, as they told you. Then whats SUPPOSED to happen is they are supposed to email you letting you know your RMA is active. For me and others, that never happened. I would go ahead and ship the unit after you fax your receipt instead of waiting for them to get back to you. I wasted a week like that.

At that time, you have to box up your player and send it to:

DNNA
2800 STORY ROAD
DOCK D
IRVING TX 75038-5267

Then you can sit around a wait a few weeks and they will send you a new unit (supposedly, Im still waiting).

Now, SUPPOSEDLY DNNA now has units to use for RMAs so maybe everyone else's process will be quicker than mine has been. My whole ordeal started a month ago on the 9th and I still dont have a new player.

Good luck