This is in stark contrast to the empeg BBS, where I think nearly every empeg owner has contributed at some point or another.

I point a lot of people who email or phone support to the BBS (and more recently, riocar.org as well) when they're asking about hacking the player or install recommendations - I often notice threads started by new members asking questions that were in support a day or two earlier.

I think every user website I've seen that mentions empeg has a link to the BBS too.