It's basically helping everyone (in the Kennedy Center) - just over 550 people. About 75% of it is handled through a help ticket system that we use called HelpStar (anyone here familiar with that?), about 15% of it is through the phone, and the rest through emails.

The useful application for most reported problems is a FANTASTIC program called LANDesk. It lists every computer in the Kennedy Center building, from the offices to the gift shops to the box offices, and I can right click on any of them, select "Remote Control", and connect directly to their machine and control it from mine. I've used these types of programs before, but this one is fast. It's just like I'm sitting in front their machine. Very impressive.

Anyway, I'm just getting used to it all at the moment. It's pretty chaotic