Wow, this is, to put it mildly, surprising.

I hope it's just growing pains, and it's not indicative of how things are "going to be" under Rio. Nothing like this was ever reported when the players were shipping from Empeg. These are the first two reports of that kind of trouble. (Past shipping problems were either the fault of the carrier, the fault of customs, or were resolved very quickly and correctly by the Empeg staff.)

Please keep us informed of how this works out, I'm sure we're all interested in how Rio ends up handling it.

___________
Tony Fabris