Damien,
I'm so sorry to hear that you're having problems with your order. I will follow up with this tomorrow AM and figure out what is going on. I don't have direct access to your phone number (dang big companies...) so if you'd be so kind as to email it to me ([email protected]), I'll give you a call when I find out.

Thanks and I'm sorry we've kept you waiting.

Best regards,
Tim