I have never seen any company with support as good as these guys i hope that sonicblue realise this and don't let the bean counters affect this when the Mk2 becomes huge.

If they didn't have the back up that they have i would of not bought the unit. i sent mine off to them for a hard drive upgrade due to me being a coward and it returned quickly and on a saturday as i was going away and a new knob and a replacement front moulding as the old one was damaged.

11/10 for product support