And, by the way, my friend is now geting rid of iTune and installing Copy Trans Manager. Thank you very much tanstaafl.

Not that I like to support religion wars of any type, not that I care to prove any theory according to which this Company is Evil and that Company is Good, or whatever.
Simply, given the circumstances, I don't think it is unwise to look for some better product and hopefully decrease the chances that something like this happens again.