Kirby sells only through their stupid door-to-door thugs. I'm amazed they sell like a half million units a year that way. They are also stupidly expensive. Since they are immortal, they are easy to find refurbished at vacuum specialty shops. I was lucky, I got mine new (well, unused) with all it's accessories at a garage sale for $40. All in original packaging. Somebody had bought it 20 something years earlier and never used it.