The "2" key will only find artists if:
a) The songs are
remaining in the current playlist. Look at the Now and Next screen to see where you are in the list of songs. For instance, in your example, there would be a total of 16 songs in the current "running set" of songs. This is indicated by the number in the lower right corner of the screen. it will say [xxx/16] where 16 is the total number of songs and xxx is how many songs have played so far. If it says [15/16], then it's only going to search the 16th position for more Jim Croce tunes.
b) The artist field is filled out correctly in the empeg database. If there are typos in the artist name, or if the field is blank, then it won't find a match.
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Tony Fabris