Thanks for the link.

However, I still have the same problem. When I download the installer from the link above and run it, I get a message saying 'the specified service already exists..'

I dont know if it wont run because there is already an Installer on my system or if its telling me that the Installer that I have is the same version as the one I downloaded. If thats the case then I am really puzzled.

There has got to be a problem with my copy of Windows someplace, but Norton Utilities doesn't find anything wrong and neither do I.. hmm.