Carbon copy of mail to bugs...

Dear Empeg,

Last night I finally got win98 working on a machine (I have sundry Unix and NT
machines at work, win95, and Linux at home but had no access to win98). I
hooked up the unit and ran Emplode with no problems. When it went to sync it
worked but was pretty slow. I let it sit for a while and it loaded two of the
four tracks that I'd given it then gave up with an error.

Okay I figured, the software is still a little twitchy but we're able to make a
connection and install stuff. So the next obvious step was to upgrade the empeg
s/w.

I grabbed the developer Beta 6c, and followed the steps...finding
player...erasing flash...writing flash...the progress bar goes a little way and
then stopped for a very long time. After a while I cancelled. Obviously the
player was dead. Give it power and all you get is a steady blue light.

I tried redoing the upgrade, appears to stop in the same place.

I tried downloading the upgrade image again in case it was corrupt but the
upgrade still hangs while writing to flash.

I tried downloading all of the consumer and the developer upgrades, versions 6
and 6c fresh. And all of them hang writing to flash.

Did I do something wrong? What do I do to fix it? Yesterday I spent $800 (US)
installing the player, a new amp, and new speakers and now I'm completely dead.
Before my broken upgrade the unit functioned fine, it came with 5c, it's one
track sounded too sweet, the FM wasn't picking up much but maybe the upgrades
addressed that?

yours, Dean Johnson