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#176540 - 23/08/2003 06:39 customer support
edsmiata
addict

Registered: 18/08/2002
Posts: 544
Loc: New Jersey
There has been lost of postingsabout customer support and am a bit confused aobut what the acutal e-mail addres is...can somebody please let me know which address works best!?

Thanks,

Ed
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...One man gathers what another man spills

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#176541 - 23/08/2003 09:49 Re: customer support [Re: edsmiata]
CrackersMcCheese
pooh-bah

Registered: 14/01/2002
Posts: 2489
Hi its Rob Schofield you need at [email protected]

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#176542 - 23/08/2003 10:55 Re: customer support [Re: edsmiata]
rob
carpal tunnel

Registered: 21/05/1999
Posts: 5335
Loc: Cambridge UK
Note that there is no more official support (since SONICblue went out of business). Rob provides third party support.

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#176543 - 23/08/2003 21:23 Re: customer support [Re: rob]
mlord
carpal tunnel

Registered: 29/08/2000
Posts: 14491
Loc: Canada
>Rob provides third party support.

And with no "first or second party" support existing these days, Rob's services are second to none! I've seen the man work on some players, and it was a very humbling experience, to say the least!

Cheers!

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#176544 - 23/08/2003 22:30 Re: customer support [Re: rob]
tfabris
carpal tunnel

Registered: 20/12/1999
Posts: 31594
Loc: Seattle, WA
Note that there is no more official support (since SONICblue went out of business).
But does [email protected] still forward to Rob or not?
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Tony Fabris

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#176545 - 25/08/2003 05:36 Re: customer support [Re: tfabris]
rob
carpal tunnel

Registered: 21/05/1999
Posts: 5335
Loc: Cambridge UK
I have no idea. It's MEANT to bounce back a vacation message but I'm not sure it does.

Rob

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#176546 - 25/08/2003 05:51 Re: customer support [Re: rob]
pgrzelak
carpal tunnel

Registered: 15/08/2000
Posts: 4859
Loc: New Jersey, USA
Greetings!

Well, I just sent a test message. Let's see what (if anything) comes back.
_________________________
Paul Grzelak
200GB with 48MB RAM, Illuminated Buttons and Digital Outputs

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#176547 - 25/08/2003 07:37 Re: customer support [Re: rob]
tfabris
carpal tunnel

Registered: 20/12/1999
Posts: 31594
Loc: Seattle, WA
It's MEANT to bounce back a vacation message
Aha. Okay, changing the FAQ to point to Rob S.'s address now.
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Tony Fabris

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#176548 - 25/08/2003 07:41 Re: customer support [Re: tfabris]
pgrzelak
carpal tunnel

Registered: 15/08/2000
Posts: 4859
Loc: New Jersey, USA
And I have not seen any form of bounce or reply, so I am guessing the address is either going to a local (inert) mailbox, or it got forwarded along ... somewhere ... No autoreply came through.
_________________________
Paul Grzelak
200GB with 48MB RAM, Illuminated Buttons and Digital Outputs

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#176549 - 26/08/2003 13:09 Re: customer support [Re: pgrzelak]
sirmanson
journeyman

Registered: 06/03/2002
Posts: 70
Loc: Tucson, AZ USA
I sent an e-mail about 3 weeks ago and haven't heard anything back yet. Am I being impatient?
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----- RioCar 60gb

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#176550 - 27/08/2003 10:42 Re: customer support [Re: sirmanson]
edsmiata
addict

Registered: 18/08/2002
Posts: 544
Loc: New Jersey
Well, considering that Rob is no longer on the payroll...it would appear that it has turned into a paying hobby.....perhaps its best to seek local service on the unit...I will let you know how I make out with this!

Ed
_________________________
...One man gathers what another man spills

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