Its more like how a lawyer has clients and not customers. Because there is that one to one relationship. empeg strives to have that type of relationship with their clients and so far have been excellent with that choice. When you buy your main stream car stereo from Best Buy you are a customer, there is practically no relationship with the manufacturer.
I think you are being too closed minded. Not every company is the same, and empeg is absolutely a step above the rest. I applaud their client relations and look forward to becoming a client again with the purchase of a Mark2.
Rob, could you put me in the front of the list for that obvious plug.
-Waiting to replace the hole in my truck with a Mark2