Rob wrote:

>Players that are returned for repair are usually packaged in the original box, and in most cases the packaging is still in >excellent condition - and that's after two shipping cycles.

>In the case of the Mk.2 players that have shipped so far, an additional partition which fits vertically in front of the player screen has been missing. We're expecting delivery of them soon, and this will help to further reinforced the carton.

I'm glad that your not seeing many mangled boxes. Maybe the Fed-Ex folks in the Western US are just ham-handed because of the three times I got a box from you with an empeg in it, all three times the cardboard which secures the empeg from fore and aft movement have been stretched and torn. In once case, when you returned my empeg Mk I to me after some great warranty service, completely such that it was able to slide back and forth and break the display plastic.

I was worried to see that on my Mk II that the cardboard was well on it's way to doing the same thing. I'm glad that your addressing this but I would suggest you put that extra partition front and rear - since it was the rear section on my box that was in the process of freeing itself.

So you guys actually sat around a table and thought out your marketing for the unit such that you chose your packing materials to be compatible with us Yanks? (not that I would mind foam or other/better securing methods for a US$1500 piece of high-end electronic wizardry such as my empeg). Geez Rob, it's a wonder you ever go home!

=-C

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List 351, was Mk I 00045, Now Mk II #22 18gb, Blue