Maybe my initial post wasn't clear. I don't want to send the unit anywhere and I don't want to solder a new VFD in. I want a complete plug n' play display board sent to me ready to go. Is that too much to ask??
Also, I there is no way I'm going to pay $300 to have one of these things fixed. [I don't care if it says Ferrari made this thing (which given the reliability who knows that very well may have been the case)] point being... I can easily find another one for that if worst comes to worse. Experience has thought me well that consumer electronic repairs are usually not worth the trouble in the long run.