Just a quick update.

After 2 emails to some high powered Dell execs including Michael himself and 4 or 5 of his VP's, they've agreed to reimburse me for the difference in price if I order the drives from someone else.

I was pretty upset that they 1) cancelled my order without even informing me and 2) when I called to find out why the support person told me that the systems were down and that I should call back in 2 hours. When I did that, the support person I got this time told me "oh yeah, I know which department told you that... The systems weren't down, they just decided to blow off their customers! Unreal customer service!

A little tenacity can go a long way...

- Jon