Greetings!

I must be one of the lucky few.

I ordered four of the 60GB drives (2 to upgrade LabRat, 2 as a gift - shhhh...). I received all four drives almost immediately (2-3 days). I then got a whole bunch of spam saying that the order was delayed and that they would try to get them out to me in the next few weeks and that I would have to call them and tell them to keep the order active or they would cancel it.

Eventually, in a fit of honesty, I called them and said I got the drives. They were genuinely surprised. Apparently, they are all shipped from a third party supplier, and the databases for the order had not sync'ed. There was no record at Dell that the order had been fulfilled - at all. I told them it had.

I then received paper invoices & credit card charges for three of the four drives, and more of the same spam for the last. I was honest once, so I let this last drive slide to see if they would figure it out. Eventually (read this as yesterday) I received the paper invoice and credit card charge for the last drive.

Dell really needs to get its act together, "dude"... At least for the peripheral sales department. I don't know about the rest of their purchasing system.