Congrats on the new venture David, the best of luck to you!

In a bit of irony - about a week ago, about the day after support closed for the holidays, I plugged in my spare empeg because I was too lazy to walk outside in the snow to get my primary empeg from the car. I got the "no hd found contact support" error.

So, remembering all the awesome comments that have gone your way, I looked forward to the positive customer support experience I would have early January to have the issue resolved. I sort of lurched for a moment when I saw today's announcement from Rob, but was relieved by the time I finished reading it - that Rob S. would be taking up the position.

Then, just now, I plugged in my spare empeg, and all is well! Good luck David, and good luck Rob!