Yeah, I've been waiting since mid December to hear about a "new" empeg I purchased that came with a dead hard drive. But, I'm confident that my email is on file somewhere and that it will be gotten to. Ok, so it;s out of warranty, but I sent the service request when it WAS in warranty. David mentioned that he'd honor the warranty on claims submitted before the new year. So, I trust that my situation (and everyone else's) will be fixed... eventually. Patience.