Okay, then, wipe out the config.ini as described in that FAQ entry and start over.

Make sure he's running the latest software and the latest hijack, and that the shell prompt doesn't complain about needing an FSCK when you do RWM.

(If the latter thing happens, did he add any applets to the Hijack menu with Mark's new method, and did he put them on /drive0 to run in AC Mode? That could be the reason)