All players are tested on those rigs before dispatch. We don't usually test repaired players on them because the manufacturer is 150 miles away - in Jon's case, he very much wanted to get the player back for a trip at the weekend, and we had only 45 minutes to test it before our FedEx collection. Although it worked fine for that time, it wasn't long enough to properly determine whether the problem was fixed. We took a gamble on Jon's behalf to get the player back to him, with the agreement that we would send a replacement next week if this one still wasn't fixed.

I'm dissapointed that it didn't do the trick, but I think Hugo was on the right lines. He sent the software fix to another client with a similar problem, and although it didn't cure it, there was a great improvement. Hopefully it will just be a case of tweaking the timings a little more, so that the few players with a particularly unforgiving RAM chip will fall back into line.

Rob