I won't make excuses, but there are some reasons..

1. Did not receive my order invite

So far we're only contacting clients who confirmed their registrations. We asked everyone to do this in the May news bulletin, and the confirmation form was up for about a month. The information we gathered gave us an indication of production ratios and order volumes.

Clients that did not confirm, for whatever reason, WILL be contacted - after those that did complete the form. If, however, those clients notice that we've reached their number (from the BBS or our web site) we're happy for them to go ahead and order right away.

3. Did not receive email from empeg informing me that credit card was declined

These emails are now generated automatically, within minutes of the decline. I used to generate them manually, and I daresay I overlooked one from time to time - although I do send occassional reminders to clients with long standing declined transactions.

4. One week delay due to some manufacturing issue with the 12 gig blue players

There have been a few manufacturing issues. The biggest problems have been late deliveries by component suppliers to our manfacturers, and we are changing one major supplier as a result. The other big problem is that the orders have been considerably skewed towards higher capacities - in fact we've hardly sold any 6Gb players! This is great from a commercial perspective, but it caused a few delays as we changed manufacturing ratios and awaited delivery of more large drives.

5. Empeg stuck in customs.

I've always spent a lot of time dealing with customs issues (mainly in the US), and further to a meeting with FedEx last Friday I'm confident that the biggest cause of delay ("missing" paperwork) has now been addressed. FedEx in the US will nolonger be able to claim that paperwork has not been sent, as our UK depot are batching our forms seperately and seeking confirmation of receipt immediately after transmission.

Hopefully we have addressed most of the issues that delayed your goods, although even with the old procedures you were particularly unlucky. The majority of US consignments have always arrived next day, and the majority of orders are processed within 1 - 2 working days. Things will improve further still when new staff start work next week.

Rob