Sorry, we get far too many card declines to contact everyone by phone. Also, bear in mind that by the time a client wakes up in California, our sales staff have gone home! (Of course, support and customer service staff continue late into the night, but whilst they can check your order status, they're not usually involved in billing).

Consider how many Australian clients we have (and their banks seem to decline authorisations the first time by default!) and the usefulness of email becomes even more clear.

If orders run overdue for an extended period I look into them personally, and a call is a possibility in that instance.

Rob