just note that you won't get a response from support for an unspecified amount of time. Some people have been waiting months. Apparently the cable can be custom made, someone's had it done but i can't find the thread at the moment. Just make sure you reclamp the connectors onto the cable as hard as you can. You might also want to post the shell output from a terminal into this thread so we can see if there's anything weird going on. The FAQ has an entry on how to do this with hyperterminal.